Privacy Policy
Effective Date: March 28, 2026 · Last Updated: March 28, 2026
FynOS (“we,” “us,” or “our”) operates the website fynos.ai (the “Site”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data.
We respect your privacy and are committed to protecting the personal data you share with us.
1. Information We Collect
1.1 Information You Provide Directly
- Demo Booking: When you book a demo, we collect your name, email address, preferred date and time, and optionally, guest email addresses. This information is used to schedule a meeting and send calendar invitations.
- Contact Forms: When you submit a contact or early access form, we collect your name and email address.
- Chat (Ask FynOS): When you use our AI chat assistant, we collect the messages you send. Conversation history (up to 6 messages) is maintained for the duration of your session to provide contextual responses.
1.2 Information Collected Automatically
- Device & Browser Information: We collect your device type (mobile, tablet, or desktop), browser name, operating system, screen dimensions, and viewport size. This helps us optimize the Site for your device.
- Usage Data: We use Firebase Analytics (powered by Google Analytics) to collect page views, interaction events, and general usage patterns. This data is aggregated and used to improve the Site.
- IP Address: Your IP address is collected for rate limiting (to prevent abuse of our booking and chat services) and is stored alongside demo bookings for fraud prevention.
- Campaign Data: If you arrive at the Site via a marketing link, we collect UTM parameters (source, medium, campaign, term, content), the referring URL, and your landing page. This data is stored in your browser's local storage and included in form submissions to help us understand which marketing channels are effective.
1.3 Cookies and Local Storage
We do not use traditional tracking cookies. We use browser local storage to remember your theme preference (light/dark mode) and to store campaign attribution data (UTM parameters and referrer) for the duration of your visit. You can clear local storage at any time through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis (GDPR) |
|---|---|
| Schedule and manage demo bookings | Performance of a contract / Legitimate interest |
| Send calendar invitations via Google Calendar | Performance of a contract |
| Respond to your chat messages using AI | Legitimate interest |
| Analyze Site usage and improve performance | Legitimate interest |
| Attribute marketing campaign effectiveness | Legitimate interest |
| Prevent abuse and fraud (rate limiting) | Legitimate interest |
| Comply with legal obligations | Legal obligation |
We do not use your personal data for automated decision-making or profiling that produces legal effects.
No AI Model Training: Your business data, transaction data, and any data you provide through the FynOS platform will not be used to train, fine-tune, or improve any general-purpose or shared AI model. Any such use requires your separate, explicit written consent.
3. Third-Party Services
We share data with the following third-party service providers, each acting as a data processor on our behalf:
| Service | Provider | Data Shared | Purpose |
|---|---|---|---|
| Firebase / Firestore | Google LLC | Name, email, booking details, form submissions | Data storage and hosting |
| Google Analytics | Google LLC | Page views, events, device info (anonymized) | Site analytics |
| Google Calendar API | Google LLC | Name, email, guest emails, meeting time | Demo scheduling |
| Claude API | Anthropic PBC | Chat messages, conversation context | AI chat responses |
All third-party providers (subprocessors) are bound by data processing agreements with confidentiality and security obligations equivalent to our own. FynOS remains responsible for the acts and omissions of its subprocessors. Data may be transferred to and processed in the United States.
We do not sell, rent, or trade your personal data to any third party.
4. Data Retention
| Data Type | Retention Period |
|---|---|
| Demo booking details | 12 months after the booking date, then deleted |
| Contact form submissions | 12 months, then deleted |
| Chat messages | Not persistently stored; session-only |
| Campaign/UTM data (local storage) | Until you clear your browser storage |
| Analytics data | Subject to Google Analytics retention settings (default: 14 months) |
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interest.
- Withdrawal of Consent: Where processing is based on consent, withdraw it at any time.
For users in the European Economic Area (EEA): You have rights under the General Data Protection Regulation (GDPR). Our legal bases for processing are described in Section 2.
For users in California (USA): Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information.
For users in India: Under the Digital Personal Data Protection Act, 2023, you have rights to access, correct, and erase your personal data, and to nominate a representative to exercise these rights.
To exercise any of these rights, email us at hello@fynos.ai. We will respond within 30 days.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (HTTPS/TLS) for all data transmitted to and from the Site, access controls limiting who within our organization can access personal data, rate limiting on API endpoints to prevent abuse, and Firebase security rules restricting database access.
In the event of a confirmed or reasonably suspected data breach affecting your personal data, we will notify affected individuals and relevant authorities without undue delay and no later than 72 hours of confirmation, in accordance with applicable law.
No method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Children's Privacy
The Site is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us at hello@fynos.ai and we will delete it promptly.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence, including the United States (where Google and Anthropic are based) and India (where FynOS operates). We ensure that appropriate safeguards are in place for such transfers, including standard contractual clauses where required.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, email us at hello@fynos.ai.
FynOS is operated by FynOS Inc.